Frequently Asked Questions
Everything you need to know about shopping and selling at Clothes Mentor Ocoee
How does the buying process work at Clothes Mentor Ocoee?
We buy high-quality, name-brand pre-loved women's clothing, shoes, and accessories. Simply bring your items to our Ocoee location, and we will review them while you shop. If we accept your items, we offer you cash on the spot or store credit.
What brands do you typically accept and sell?
We focus on popular designer and name brands such as Ann Taylor, Anthropologie, Coach, Lululemon, Michael Kors, and many more. All items must be in great condition and currently in style.
Do you offer shipping for online orders?
Yes, we provide shipping options for items purchased through our online storefront. Shipping rates and delivery times are calculated at checkout based on your location.
What is your return policy?
For in-store purchases, all sales are final. For online orders, please contact our Ocoee store within 7 days of receipt if there is an issue with your order to discuss potential returns or store credit options.
How do you ensure the authenticity of designer handbags?
Our experienced team carefully inspects every luxury item. We use professional authentication tools and processes to ensure that every designer handbag and accessory sold in our store is 100% authentic.
Do I need an appointment to sell my clothes?
No appointment is necessary! We buy items every day during our designated buying hours. We recommend calling our Ocoee Florida #195 location ahead of time to confirm current buying hours and any specific styles we are looking for.